Al Jun Mado

Associate Software Engineer | Virtual Assistant

Associate Software Engineer with a strong background in remote operations, CRM systems, and administrative support. Experienced in data handling, process improvement, and cross-functional collaboration, supported by formal training in SDLC, Python, SQL, Power BI, and applied Generative AI tools. Built and deployed an accessible web platform using HTML, CSS, and JavaScript. Known for adaptability, problem-solving, and translating real-world business requirements into practical technical solutions.

Technical Skills

Python

SQL

Power BI

Generative AI & ChatGPT

SDLC

Data Analytics

Cybersecurity Basics

IT Support

Basic Web Development

UI / UX Design

Project Management

Digital Marketing & E-commerce

IT Bootcamp

NIT Program

Accenture, PBSP & YMCA

An intensive, industry-aligned IT bootcamp focused on building practical, entry-level competencies for Associate Software Engineer roles. The program emphasizes foundational software development, data handling, IT support, and the applied use of modern tools including analytics platforms and Generative AI.

Software Development: SDLC fundamentals, Python programming, SQL & database design
Data & Analytics: Power BI reporting, data analysis foundations
IT & Security: IT support fundamentals, cybersecurity basics
AI & Productivity: ChatGPT & Generative AI for content and workflow support
Professional Skills: Project management, UX fundamentals, digital business concepts

Related certificates are available in the Training & Certificates section below.

Featured Project

Mandaluyong PWD Care Hub PH

Developed a web-based, accessibility-focused information platform for Persons with Disabilities (PWDs) in Mandaluyong City.
Centralized PWD ID application guides, benefits & discounts, government programs, employment and legal rights into a single, easy-to-navigate system.
Implemented HTML, CSS, and JavaScript to create a responsive, static website deployed via GitHub Pages.
Designed accessibility-oriented features, including persistent side navigation, keyword search with voice input, highlighted search results, and hover-based text zoom.
Applied inclusive design principles to support users with physical, sensory, and cognitive disabilities.
Conducted manual functional, usability, and accessibility testing to ensure clarity, reliability, and cross-browser compatibility.
Collaborated in a team environment following structured planning, design, implementation, testing, and deployment phases.

View Website View on GitHub

Virtual Assistant

Skills

Admin & Remote Support

CRM Management

Lead Generation

Email & Calendar Support

Data Entry & Reporting

Customer Support

(Chat / Email / Voice)

Facebook Ads Management

Tools

Zoho CRM

LinkedIn Sales Navigator

Google Docs & Sheets

Gmail & Google Calendar

Microsoft Word & Excel

Canva

Dropbox

Mailchimp

Buffer

Basecamp

AI Tools

Facebook Ads Manager

Zoho CRM

LinkedIn Sales Navigator

Google Docs

Google Sheets

Gmail

Google Calendar

Canva

Mailchimp

Facebook Ads Manager

BPO & Corporate Experience

My professional foundation was built in the BPO industry, where I developed resilience, communication skills, and operational precision.
My experience includes:

Content Moderation: Ensured online community safety by strictly adhering to platform policies and resolving escalations.
Activation Specialist: Managed utility service activations and coordinated with providers to ensure seamless client setups.
Chat Support: Provided real-time support with a 95% first-contact resolution rate, explaining billing and services.
Back-Office Support: Maintained accurate airline ticketing records and processed flight changes via email.
Customer Service: Managed product inquiries, returns, and billing concerns via phone, delivering empathetic and solution-oriented service.

These roles have trained me to adapt quickly to new tools and processes—skills I now apply to software engineering and virtual assistance.